As a vendor, you’ve probably heard it all:
- “Oh, I can’t eat sweets.”
- “I don’t drink coffee.”
- “I already have too many candles.”
- “I make my own soap.”
At first, these kinds of comments might feel like little daggers—especially when you’re excited about your product. But guess what? These remarks aren’t rejection. They’re conversation starters in disguise.
Don’t Take It Personally
First and foremost: don’t take it personally. These comments aren’t about you—they’re about your customer’s needs, preferences, or health. And that’s a great place to begin connecting instead of shutting down.
Respond with Curiosity and Kindness
Instead of a nervous chuckle or a polite nod, try leaning in. Your goal is not to convert everyone into a buyer, but to make them feel seen and heard—and maybe even surprise them!
Here are a few graceful comebacks:
1. “Oh, I can’t have sweets.”
“Totally understandable! I have a few low-sugar or no-sugar options too—would you be interested in trying something guilt-free?” “No problem! Do you enjoy baking for others? These make great gifts.”
2. “I don’t drink coffee.” “Same here—I’m more of a tea person! I also have some non-coffee products that might be more your vibe.” “Ah, so you’re already winning at hydration! But if you ever need a gift for a coffee lover, I’ve got you covered.”
3. “I already have too many candles.” “That sounds like a home that smells amazing! I do limited-edition scents you won’t find anywhere else—want a sniff just for fun?” “I get it! I also offer wax melts (or room sprays, etc.), which are great alternatives if you’re maxed out on candles.”
4. “I make my own [product].” “That’s awesome! It’s always great to meet a fellow maker. What do you specialize in?” “Nice! If you ever want to trade or collaborate, I love connecting with other creatives.”
Stay Engaged Without Pressure
Remember: even if they don’t buy today, a positive, engaging interaction keeps your brand memorable. That customer might come back later, tell a friend, or follow you on social media. A friendly attitude and a clever reply can turn a “no thanks” into a future opportunity.
Bonus Tip: Preempt the Comment
You can even add a playful sign at your booth:
“Don’t like sweets? Neither does my dentist—but he still buys for his staff!”
“Not a coffee drinker? We’ve got something for you too! Or for someone you love!
In the End: Keep Smiling
Your booth isn’t just a shop—it’s a stage. Treat each comment like a cue line and respond like a pro. With a little humor, flexibility, and heart, you’ll not only handle those “I don’ts” with ease—you might even turn them into “I’ll take one!”
